Cancellation
Cancellations of Prepaid/ Cash on Delivery orders has to be done before the shipment is processed.
Please reach out to us at customercare@ithaljewels.com with your order number.
RETURNS/EXCHANGES
We endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you’re unhappy with your order, we will gladly accept non-custom items to be returned for store credit within 24 hours from the date of delivery as indicated by courier notification.
REFUNDS
As a policy, we do not offer refunds on products which are delivered in perfect condition as per the order placed.
In the unlikely event in which the piece is damaged please email us at customercare@ithaljewels.com Within 24 hours of receiving the product after the inspection process, we will arrange a shipment of the replacement product or a full refund within 5-7 working days if the item is not available.
CASH ON DELIVERY ORDER
As a policy, we do not offer cancelations for CASH ON DELIVERY orders once it shipped. Please reach out to us at customercare@ithaljewels.com with your order number for cancelation before processing the shipment.